At Total Security Limited, we value your privacy and strive to ensure our websites function smoothly. To achieve this, we may place small data files, known as cookies, on your device. This policy aims to inform you about the use of cookies on our websites and how they enhance your browsing experience. If you want to find out more about how we process your personal data, including such as may be processed in relation to cookies, please see our privacy policy at https://legal.totalav.com/privacy.
What Are Cookies?
Cookies are tiny text files stored by a website on your computer or mobile device when you visit the site. Cookies are generally browser specific, meaning that if you use different browsers, a cookie stored on one browser can not be read by the other browser. There are two types of cookies based on their origin:
- First-party cookies: These cookies are set under the domain of the website you are visiting, and can only be read from that domain. Additionally, the website may use external services that set their own cookies under their own domain, known as third-party cookies.
- Persistent cookies: Unless you activate cookie management functions in your browser, these cookies remain on your computer even after you close your browser, unlike session cookies that are deleted when you quit your browser. You can of course still delete these cookies at any time you wish.
Cookie Usage and Purpose
Every time you visit our website, https://www.totalav.com, essential cookies for which we do not require your consent will be set or read out, unless your browser does not permit this, which may however affect the functionality of our website. The primary purpose of these cookies is to remember your preferences (such as your username, language, etc.) for a specific duration, making it unnecessary to re-enter them during the same visit.
How We Use Cookies
The websites managed by Total Security Limited utilize first-party cookies, which are set and controlled by us, not by external organizations. However, to access certain pages, you may need to accept cookies from external organizations. We use two types of first-party cookies:
- Technical Cookies (essential cookies): Certain web pages require specific cookies for their proper functioning, and for this reason, they do not require your consent.
- Security Cookies (essential cookies): Amongst other measures, we employ cookies to a limited extent in order to prevent fraud, for example to identify fraudulent traffic or potentially harmful access attempts. These cookies are essential for us to provide a safe and functioning website and therefore do not require your consent:
| Name | Service | Purpose | Domain | Type | Duration | Reason |
|---|---|---|---|---|---|---|
| clientside-cookie | Kount | User session id for fraud prevention | secure.totalav.com | First-party: Technical cookie | Persistent, 12 Months | Security |
| FRT:VIS | Fortifi | Contains the visitor id for the current site visitor | .totalav.com | First-party: Technical cookie | Persistent, 1 Month | Operational |
| FRT:ADVTD | Fortifi | Contains visitor entry point information to allow for correct site navigation | .totalav.com | First-party: Technical cookie | Persistent, 1 Month | Operational |
| FRT:_snsd | Fortifi | Contains visitor entry point information to allow access to special introductory discounts. | .totalav.com | First-party: Technical cookie | Persistent, 1 Month | Operational |
| FRT:DCE | Fortifi | Unique identifier to recognise subsequent page visits (anonymously) | .totalav.com | First-party: Technical cookie | Persistent, 1 Month | Operational |
| FRT:FPRINT | Fortifi | Unique identifier to recognise subsequent page visits (anonymously) | .totalav.com | First-party: Technical cookie | Persistent, 1 Month | Operational |
| FRT:PX | Fortifi | Contains the visited pages for use in page access control | .totalav.com | First-party: Technical cookie | Persistent, 30 Minutes | Operational |
| LC | BRAND | Used to keep you authenticated into web services | .totalav.com | First-party: Authentication cookie | Persistent, 1 Year | Operational |
| PHPSESSID | BRAND | Maintain a secure session for a site visit | .totalav.com | First-party: Technical cookie | Session | Operational |
| skip-onboarding | BRAND | Used to surpass customer onboarding step | .totalav.com | First-party: Technical cookie | Session | Operational |
| post-onboarding-redirect | BRAND | Used to continue a customers journey after onboarding | .totalav.com | First-party: Technical cookie | Session | Operational |
| FRT:SIGNUPSOURCE | BRAND | Used to store a signup location, to ensure pricing is consistent on the orderform | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| FRT:PROD | BRAND | Cookie to store the purchase plan | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| 3PROD | BRAND | Cookie to store the purchase plan | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| FRT:TERM | BRAND | Cookie to store the purchase term | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| FRT:LANDER | BRAND | Used to store a signup page, to ensure pricing is consistent on the orderform | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| FRT:ALT_PRICING | BRAND | Used to determine the orderform pricing layout | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| FRT:ACTIVE_CUSTOMER | BRAND | Cookie to determine if the authenticated user is paid | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| forceLang | BRAND | Used to store visitors language preference | .totalav.com | First-party: Technical cookie | Session | Operational |
| cancel_flow_offer_accepted | BRAND | Used to supress notifications after cancel process is completed | .totalav.com | First-party: Technical cookie | Persistent, 1 Day | Operational |
| FLASH_MESSAGE | BRAND | Used to display warning / error messages to unauthenticated users | .totalav.com | First-party: Technical cookie | Persistent, 5 Seconds | Operational |
| enableAutoRenewClosed | BRAND | Used to supress account status notification | .totalav.com | First-party: Technical cookie | Persistent, 5 Minutes | Operational |
| uninstallTimestamp | BRAND | Timestamp used to control orderform pricing after an uninstall | .totalav.com | First-party: Technical cookie | Persistent, 1 Hour | Operational |
| weakPasswordPrompt | BRAND | Used to supress weak password account security notice | .totalav.com | First-party: Technical cookie | Session | Operational |
| disableAutoRenewModalSeen | BRAND | Used to supress account subscription status notification | .totalav.com | First-party: Technical cookie | Session | Operational |
| upgrade-browser-pop-shown | BRAND | Used to supress legacy browser pop | .totalav.com | First-party: Technical cookie | Session | Operational |
| hide-tpw-not-registered-modal | BRAND | Used to supress incomplete account setup notification | .totalav.com | First-party: Technical cookie | Persistent, 14 Days | Operational |
| auto-renew-disabled | BRAND | Used to display notification once account subscription status has been update | .totalav.com | First-party: Technical cookie | Persistent, 5 Minutes | Operational |
| cancelProtectionConfirm | BRAND | Used to display notification once account subscription status has been update | .totalav.com | First-party: Technical cookie | Persistent, 5 Minutes | Operational |
| autoRenewConfirmation | BRAND | Used to display notification once account subscription status has been update | .totalav.com | First-party: Technical cookie | Persistent, 30 Minutes | Operational |
| RESET:REQUEST | BRAND | Used to display notification confirming email has been sent | .totalav.com | First-party: Technical cookie | Persistent, 30 Seconds | Operational |
| fromExt | BRAND | Used to mitigate app review spamming | .totalav.com | First-party: Technical cookie | Persistent, 1 Hour | Operational |
| rating-already-given | BRAND | Used to supress customer rating prompts | .totalav.com | First-party: Technical cookie | Session | Operational |
| dont-show-rating-modal | BRAND | Used to supress customer rating prompts | .totalav.com | First-party: Technical cookie | Session | Operational |
| tpRating | BRAND | Used to store customer rating from rating prompt | .totalav.com | First-party: Technical cookie | Session | Operational |
| source | BRAND | Used to store app review source to allow us to display the correct app store review page | .totalav.com | First-party: Technical cookie | Persistent, 1 Hour | Operational |
| ORDER:CONFIRM | BRAND | Used to confirm paypal order process has been completed | .totalav.com | First-party: Technical cookie | Session | Operational |
| referralTooltipShow | BRAND | Used to suppress the referral tooltip | .totalav.com | First-party: Technical cookie | Persistent, 1 Year | Operational |
| skip-loyalty-offer | BRAND | Used to surpass loyalty offer if declined or successfully accepted | .totalav.com | First-party: Technical cookie | Persistent, 1 Month | Operational |
Managing Cookies
For your rights in relation to the processing of personal data please see our privacy policy.
You further have control over cookies on your device and can manage them in the following ways. This applies also for cookies for which we do not require your consent as they are essential. Please be aware though that such essential cookies may be set again after you have deleted them if you visit our website again.
- Removing Cookies from Your Device: You can delete all cookies from your device by clearing your browser’s browsing history. However, keep in mind that this action may also erase saved information like login details and site preferences.
- Managing Site-Specific Cookies: For more precise control over site-specific cookies, please check the privacy and cookie settings in your preferred browser.
- Blocking Cookies: You can configure most modern browsers to block cookies, but doing so may require you to adjust preferences manually each time you visit a site/page. Additionally, some services and functionalities may not work properly (e.g., profile logging-in).
At Total Security Limited, we value your privacy and aim to be transparent about how we use cookies to enhance your browsing experience. If you have any questions or concerns about our cookie policy, please feel free to contact us.